Skip to the content
Dispatched within 1 to 3 business days
74+ countries served · DHL · Aramex · UPS · FedEx
Quote response within 8 business hours
Machine Broken? Part not working? Submit a Repair Request.

+44 7700 158945

Reply within 8 business hours
  • Home
  • By Part
    • Flash Lamp
    • Lens
    • Protective Window
    • Beam Path
    • Laser Head Cavity
    • Circuit Board
    • Cable
    • Handpiece
    • Fiber Slider
    • O-Ring
    • Air Adaptor
    • View All Parts
  • By Brand
    • Candela
    • Cynosure Lutronic
    • Quanta System
    • Lumenis
    • Deka
    • Universal and Cross-Brand
    • View All Brands
  • By Fault
    • Handpiece Not Firing
    • Low Output
    • Coolant Leak
    • Spot Size Not Recognized
    • Slider Not Locking
    • Shutter Fault
    • Cryogen (DCD) Fault
  • Services
    • Service & Repair
    • Repair Request
    • Get a Quote
  • About
    • About ThePhotonX
    • FAQ
    • Technical Notes
    • Contact
ThePhotonX
  • Home
  • By Part
    • Flash Lamp
    • Lens
    • Protective Window
    • Beam Path
    • Laser Head Cavity
    • Circuit Board
    • Cable
    • Handpiece
    • Fiber Slider
    • O-Ring
    • Air Adaptor
    • View All Parts
  • By Brand
    • Candela
    • Cynosure Lutronic
    • Quanta System
    • Lumenis
    • Deka
    • Universal and Cross-Brand
    • View All Brands
  • By Fault
    • Handpiece Not Firing
    • Low Output
    • Coolant Leak
    • Spot Size Not Recognized
    • Slider Not Locking
    • Shutter Fault
    • Cryogen (DCD) Fault
  • Services
    • Service & Repair
    • Repair Request
    • Get a Quote
  • About
    • About ThePhotonX
    • FAQ
    • Technical Notes
    • Contact
    New
    Handpiece & Delivery»Handpiece Hardware»Shutter Support Frame

    Candela Shutter Support Frame

    PhotonX SKU: CND-0123
    Regular price £175.00
    GentleLase Pro GentleLase Plus GentleYag Pro GentleMax Pro GentleMax Pro Plus

    Metal support frame for the shutter assembly in Candela Gentle Pro series systems. Rigid frame that holds the shutter mechanism square to the beam path, keeping the safety shutter's open and closed positions aligned with the aperture.

    Why it fails: A bent or cracked frame lets the shutter sit off axis, so it no longer fully clears or fully blocks the aperture. The system reads this as shutter faults, and partial blockage clips the beam and shows as uneven output.

    Ordering by request

      Online checkout isn't live yet. Send us the SKU and your machine model, and our team will confirm availability, shipping, and payment.

      Shipping information

      Orders are normally dispatched within 1 to 3 business days after payment is confirmed. Delivery takes approximately 3 to 7 business days, depending on destination and customs clearance.

      Shipping is calculated at checkout based on destination, weight, and shipping method. Customs duties and import taxes are paid by the buyer. A tracking number is emailed on dispatch. See our Shipping Policy for full details.

      Warranty information

      Spare Parts

      Spare parts are not currently covered by a warranty unless one is stated on your quote or order confirmation. Parts that arrive defective or incorrect are handled under our returns process.

      Repair Service

      Our repair service carries a 3-month warranty covering faults in the repair work under normal and intended use. See our Refund Policy for full terms.

      Worldwide Shipping

      Expert Support

      Quality Checked

      • Type Shutter Support Frame
      • Vendor PhotonX
      • SKU CND-0123
      • Compatible Brands
        Candela
      • Compatible Models
        GentleLase Pro , GentleLase Plus , GentleYag Pro , GentleMax Pro , GentleMax Pro Plus
      • Faults Resolved
        Shutter Fault
      • Laser Types Alexandrite, Nd:YAG, and Alexandrite + Nd:YAG
      • Material Metal
      • Installation Difficulty Technician Only
      • Bulk Pricing Available false

      Not sure this is the right part? Contact us with your machine model and serial number, and we'll confirm fitment before you order.

      Replace when: the frame is bent, cracked, or the shutter no longer seats squarely in its mount. Shutter faults that clear when the assembly is reseated point to the frame rather than the shutter motor.

      Handling: work on a clean surface and never force the shutter into a distorted frame.

      Skill level: Replacement must be performed by a trained service technician.

      Procedure: power the system down fully before opening the beam path area. The shutter assembly must be realigned after the frame is installed.

      Safety: do not operate the laser with the beam path open or the shutter unverified.

      Verify: shutter function through the service test procedure before returning the system to service.

      Get Restock and New Parts Alerts

      Subscribe for restock alerts, new part listings, and technical updates.

      Worldwide Shipping. 74+ Countries

      DHL, Aramex, UPS, and FedEx delivery to 74+ countries. Shipping calculated at checkout.

      Price on Request

      Get a quote within 8 business hours.

      Manufacturer-Backed Parts

      Genuine PhotonX components, quality-checked before dispatch.

      Technician-Led Expert Support

      Part compatibility, machine diagnostics, and repair from experienced engineers who work on these machines daily.

      About Us

      ThePhotonX manufactures genuine PhotonX spare parts for aesthetic laser systems, and provides diagnostic and repair services. 3,000+ clients across 74+ countries.

      ThePhotonX is independent and unaffiliated with the machine manufacturers named on this site. All third-party trademarks are used for identification and compatibility reference only. Learn More


      +44 7700 158945  ·  WhatsApp

      info@thephotonx.com

      71-75 Shelton Street, Covent Garden, London WC2H 9JQ

      Company

      • About
      • Contact
      • FAQ
      • Technical Notes

      Brands

      • Candela
      • Cynosure
      • Deka
      • Quanta System
      • Lumenis
      • All Brands

      Shop

      • Search
      • All products
      • All collections
      • Best Sellers
      • New Arrivals
      • Bundle & Value Sets

      Services

      • Service & Repair
      • Repair Request
      • Get a Quote
      © 2026, ThePhotonX
      • Privacy Policy
      • Refund Policy
      • Shipping Policy
      • Terms of Service
      • Contact Information

      Your cart

      Your cart is empty