Frequently Asked Questions

Send us the part name or OEM part number, your machine model, and the quantity you need. Contact us through the contact page, WhatsApp, or email. We reply with a written quote.

We reply to quote requests within 8 business hours, Saturday to Thursday.

Machine brand, model, and serial number, the part name or OEM part number, the quantity required, and your delivery country. Photos of the faulty part help when the part number is unknown.

Bank transfer (SWIFT/IBAN), credit and debit card, and PayPal. Payment terms by arrangement for regular B2B clients.

Yes. Repeat clients and high-volume orders receive priority pricing. Contact us to discuss a standing arrangement.

Most product pages list the machines the part fits. If your model is not listed, send us your machine model, serial number, and the part you need. Our technical team confirms compatibility before quoting.

No. PhotonX is a manufacturer. Every part we supply is a genuine PhotonX part, engineered to fit and function in the machine it serves. We are independent of the machine manufacturers named on this site, and their brand names are used for compatibility reference only.

Parts are manufactured to the fit and function specification of the machine they serve and inspected before dispatch. Any warranty that applies is stated on your quote and order documentation.

Yes. Send us the OEM part number from your service manual or the old component and we will confirm the matching PhotonX part before you order.

Spare parts are not currently covered by a warranty unless one is stated on your quote or order confirmation. Our repair service carries a 3-month warranty.

Items must be unused, uninstalled, in original packaging, and returned within 14 days of delivery. No restocking fee applies. Full conditions are set out in the Returns Policy.

Contact us before installing it. Uninstalled parts in original condition can be exchanged or returned under the Returns Policy. Send your machine model and serial number and we will identify the correct part.

We ship to 74+ countries. Shipping is calculated at checkout based on destination, weight, dimensions, and shipping method.

Orders are normally dispatched within 1 to 3 business days after payment is confirmed, subject to availability. Delivery takes approximately 3 to 7 business days. Express options available on request.

Optical components, circuit boards, and laser cavities are packaged with ESD-safe materials, foam padding, and double-box protection for international shipping.

Yes. A tracking number is emailed on dispatch. We ship with DHL, Aramex, UPS, and FedEx, all of which provide end-to-end tracking.

The buyer is responsible for any customs duties or import taxes in their country. We mark shipments accurately on commercial invoices.

Yes. We offer ship-in repair, remote diagnostics, and parts-only repair. Submit a repair request via the request page.

On-site visits in the UAE and Gulf region are available. Contact us to discuss availability.

Yes. For software faults, calibration issues, and guided part replacements, we offer remote diagnostics via video call.

Candela, Cynosure, Deka, AMI/IDS, Zimmer, Clarity, Duetto, Lumenis, and others. Working, repairable, and end-of-life machines considered. See Sell Your Laser for the full list.

Based on brand, model, year of manufacture, condition, shot count, and current market demand. A written valuation is provided after submission.

We arrange collection and logistics once a sale is agreed. You do not need to organise shipping yourself.