Return Policy

How To Return an Item

Your item must be in its original unused condition to be returned

You must return the item within 30 days of your purchase.

 

1. Please email info@thephotonx.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Thephotonx Ltd
Sales Department
3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Merchandise that has been opened, used, or altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.